Technical Support Specialist – On-site

Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential.

Nominated for multiple Emmy® Awards for its work on the series Stranger Things season 4, Avatar: The Last Airbender and The Lord of The Rings: The Rings of Power, the independent, Oscar®-winning company boasts close to 800 artists crafting from studios in Montreal, Québec City, Toronto, Los Angeles and Paris.

Rodeo FX is a creative partner to the world’s best storytellers including Netflix, HBO, Disney, Marvel, Amazon Studios, Warner Bros. and Sony, and has collaborated on ads for YouTube, NBC and Apple. Current projects include Dune: Prophecy, Silo Season 2 and Sonic 3. Recently released projects include The Rings of Power Season 2, Venom: The Last Dance, Taika Waitit’s Time Bandits, and House of the Dragon Season 2.

Work arrangements:
As a company founded and led by an artist, creativity above all guides us. Our mission is to provide our talents with the freedom and resources they need to deliver quality work and thrive in a stimulating, caring environment. While we require employees to be present in the studio at least three days a week, we maintain flexible work arrangements for the remaining days. This balance ensures that we foster collaboration, maintain our vibrant culture, and encourage in-person interaction and teamwork.

The Technical Support Specialist is responsible for maintaining and supporting the infrastructure of our Los Angeles VFX & postproduction studio. With a dual focus on Audio-Visual / postproduction systems and basic IT tasks, this role ensures our VFX, editorial, grading, and finishing suites remain fully operational. The incumbent will be the on-site go-to person for troubleshooting Flame setups, configuring projection and  Audio-Visual systems, and assisting with general workstation maintenance and deployments.

Key Accountabilities :

Postproduction Suite Installation and Support

• Install, configure, and maintain editing and finishing environments (Flame, Resolve, Avid, color grading suites).
• Provide on-site technical support for client-facing rooms, projection setups, and AV installations.
• Troubleshoot room-specific hardware and software issues, escalating when needed.
• Calibrate reference monitors and manage AV routing and cable infrastructure.

AV and Technical Infrastructure Maintenance

• Install and maintain projectors, TVs, monitors, and AV devices in review and production spaces.
• Support deployment of postproduction workstations (Linux, macOS, Windows).
• Monitor local equipment and proactively address hardware or software anomalies.
• Ensure technical rooms are clean, functional, and aligned with studio standards.

IT Support and Light System Administration

• Support workstation imaging, software installs, and basic system diagnostics.
• Assist in managing networking issues (patch bays, routers, basic switching).
• Coordinate with IT and Engineering for escalated issues requiring broader infrastructure support.
• Document procedures, equipment specifications, and room configurations.

Facility support

• HVAC & Electrical: Coordinate regular maintenance.
• Security: Manage access, cameras, and alarm systems.
• Desk Setup: Handle workstation setups and moves.
• Shipping: Manage gear shipments between studios and clients.
• Building Comms: Coordinate with owners on repairs, access, and updates.

Operational Readiness and Collaboration

• Work closely with editorial, color, VFX, and sound departments to provide fast, reliable support.
• Ensure that all rooms and systems are ready for use at the start of each production day.
• Prioritize tasks based on production needs and critical support timelines.