Coordinator, Music Programs

Reporting to a Program Manager as part of the broader Funding team, the Coordinator, Music Programs supports the delivery and administration of funding programs to support B.C.-based companies, creators and the overall ecosystem supporting the advancement and growth of this province’s creative industries.

Key Responsibilities

• Prioritize and respond to client inquiries on Creative BC funding programs.
• Support the creation, development, launch and promotion of funding programs
• Support the evaluation of applications, communication of funding decisions, creation of contracts, issuing of payments, and review of final reports submitted by funding recipients.
• Track and measure the impact of Creative BC programs, collecting data and industry success stories.
• Champion inclusion across the creative sector, by increasing access to funding and supporting projects that foster diversity, inclusivity and increased representation.
• Meets regularly with other teams within Creative BC to align program delivery,
  communications, and systems structure.
• Works with the team to ensure accurate records and clean data.

Details

• Educates and supports applicants and recipients for a smooth application process and excellent client experience.
• Ensures clear and timely communications around programs, internally and externally.
• Ensuring the timely issuing of contracts, payments, and processing of final reports.
• Responds to applicant’s requests for feedback on unsuccessful applications.
• Supports the team to process funding applications with priorities of consistency and fairness.
• Measures, analyzes, and reports on the progress and success of programs, innovating processes aligned with ongoing organizational strategies.
• Builds the organization’s network of relationships within the creative industries community, and integrates industry feedback.
• Initiates and participates in cross-department improvements for consistency, sharing best practices, and integrated communications.
• Acts as a support for sector knowledge capture within the department.
• Shows initiative, creates solutions, and acts as a team player.
• Identifies and supports client and industry activities for which Creative BC can add value and offer support.
• Works internally to innovate processes, procedures, and approaches.

Qualifications & Experience Requirements

• Undergraduate degree or an equivalent combination of education and professional experience related to the key responsibilities of the position.
• Education backgrounds in economics, business, or social sciences are preferred.
• Strong people and service skills, excellent oral and written communication abilities;
• Knowledge and experience of program design and delivery;
• Knowledge of B.C.’s creative industries and industry trends relating to motion picture, book and magazine publishing, music and sound recording, interactive and digital media.
• Awareness of funding opportunities and programs
• Able to work independently and in a collaborative team setting.
• Able to effectively manage multiple tasks and priorities.
• Detail oriented and focused on accuracy.
• Proficiency with computer applications, databases, and online tools.

Success Standards

• Timely Client Response: Ensure timely responses to client inquiries and efficient delivery of programs to meet client needs.
• Clear Program Communication: Communicate program details and updates clearly and effectively to all stakeholders.
• Process Proficiency: Demonstrate a thorough understanding of the processes involved in administering a funding program to ensure smooth operations.
• Accurate Program Records: Maintain accurate and complete program records in Salesforce for reporting and analysis purposes.
• Values Alignment: Consistently align program delivery with organizational values to uphold integrity and standards.
• Cross-departmental Collaboration: Collaborate with other departments to improve cross-departmental processes and enhance overall organizational efficiency.
• Industry Participation: Represent Creative BC at industry events while establishing ties across the broader BC music industry.
• Sector Knowledge Contribution: Effectively capture sector knowledge and contribute to organizational initiatives to foster continuous improvement and innovation.

Career Development

• Skills to Develop/Master: Salesforce and technical proficiency, client service, project management and documentation, metrics and reporting.
• Lateral Positions: Coordinator, Industry + Community Affairs; Coordinator, Operations +IT
• Previous Roles (if applicable): N/A
• Future Roles (if applicable): Analyst, Music Programs; Analyst, Funding