San Francisco Film Festival
The SFFILM Programming team is seeking an organized, enthusiastic, and welcoming candidate to support the activities of the SFFILM Guest Office for the 2026 SFFILM International Film Festival.
The Guest Office Coordinator supports all activities of the Guest Office Department, including communications and hospitality for all the guests attending the Festival (filmmakers, speakers, industry, and jury). This position would work closely with the Programming Guest Manager, Filmmaker Liaisons and all Programmers, and would provide public facing and behind the scenes support. This position is ideal for someone with excellent communication skills and attention to detail seeking to enhance their experience in guest/artist relations. Film festival experience strongly preferred.
This is a full-time temporary role from March 9 2026 to May 8 2026, paid. This role has the expectation of some overtime pre-festival, with overtime expected leading up to and during days, nights and weekends of the SFFILM Festival (April 24-May 4).
PRINCIPAL DUTIES:
- Acts as a liaison between Guest Office, Programming, Operations, Transportation,
- Development, Theater and other staff.
- Provide support and coordinate communication and accommodation for all festival guests, including liaising with multiple hotels, assigning accommodations to guests, maintaining the master hotel grid, purchasing flights, and overseeing airfare reimbursements.
- Assist with rideshare coordination for guests.
- Oversee poster distribution before and throughout the festival.
- Select and hire all interpreters needed for the festival’s international guests.
- Coordinate creation and disseminating welcome packs and itineraries for all Festival Guests.
- Work with the Programming Guest Manager to ensure SFFILM Guests website is up to date and accurate.
- Works with the Special Events Team to manage guest invitations to receptions, dinners, and other guest hospitality.
- Work with the Programming Guest Manager to coordinate excursions during the festival for filmmakers.
- Provide administrative support for Industry Days including scheduling, welcome packet assembly, delegate guide and ad hoc administration. Industry Days is a two day in-person event providing networking and panel discussions.
- Provide Administrative support for all Festival Coffee Talks.
- Staff the guest services desk in the Hospitality Suite when needed during the Festival to welcome and facilitate all guests.
- Arrange and maintain green room staffing and needs for filmmakers.
- With guidance from Programming, select and hire all interpreters needed for the festival’s international guests.
- Select and coordinate volunteers for the Guest Office
- Support the Programming Team with AMPAS hospitality.
- Support the Programming Guest Manager to ensure a representative from Programming or Guest Office is present for screenings with guests in attendance to liaise between
- Guests, Programmers, Theater Operations, and other staff.
- Support Guest Office with seat management during screenings.
- Assist with the Guest Office wrap report and Thank you notes/gifts.
EXPERIENCE/SKILLS REQUIRED:
- Ability to be welcoming and comfortable interacting with people from vastly different
- backgrounds and roles both by email and in person.
- Strong organizational, communication, and time management skills.
- Ability to work in a fast-paced environment while juggling multiple projects.
- Creative problem-solving skills.
- Previous Guest/Artist Relations or Film Industry experience, and/or Film Festival experience, is strongly preferred but not required.
- Experience with FileMaker Pro, Zoom webinars, G Suite, Google Forms, Microsoft Word,
- and Excel is preferred.
- Ability to quickly learn and implement new software and systems.
- Experience hiring and managing volunteers is a plus.
- Knowledge of Basecamp and foreign languages is a plus.
SUPERVISION:
Reports to the Programming Guest Manager
SFFILM is deeply committed to Diversity, Equity, Accessibility, and Inclusion (DEAI) in both its internal management and external programming. Since 2018, the organization has actively been working in collaboration with two Advisory Boards focused on accessibility and inclusivity and officially began work with a DEI consultant in 2019 to further invest in and build on that work. Candidates are invited to discuss their interest and involvement in DEAI practices in their cover letter, and ask us more about our DEAI process in their interview.
SFFILM, in accordance with federal and state law, is an equal-opportunity employer. SFFILM does not discriminate on the basis of race, color, national origin, religion, sexual orientation, gender identity, pregnancy/childbirth, medical condition, disability, age, ancestry, marital status, citizenship or veteran status. This nondiscrimination policy covers all candidates, staff members, interns, and volunteers.
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